Shipping policy
SHIPPING OPTIONS
Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.
Delivery is currently only available to Australian destinations.
CUSTOMER CARE
At VICTORINOX Australia we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or fill out our contact form.
DELIVERY
VICTORINOX Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by VICTORINOX Australia are estimates only. VICTORINOX Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Currently, we do not offer express shipping.
Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, VICTORINOX Australia cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, VICTORINOX Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
AGE VERIFICATION FOR CONTROLLED ITEM PURCHASES
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
South Australia (effective 1 July 2025)
Under South Australian law, knives and controlled items cannot be sold to persons under 18 years of age. If your order includes a South Austrlian address, you will be prompted to complete an age verification process after checkout.
Verification Process
You must complete the Idefy verification process in full before your order can be processed. You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
Failure to complete this verification may result in delays in processing your order. Customers must provide one of the following valid forms of identification:
- Driver’s license
- Passport
- Government-issued ID (local or national)
The name on the ID must exactly match the name on the billing address. If a different name is used (e.g. nickname), or if a translated name appears that does not match the ID, we will be unable to verify your identity.
PLEASE NOTE, if a successful identity verification is not completed within 3 working days of the order being placed, and the customer has not responded to our reasonable attempts at communication, the order may be cancelled and a refund will be processed to the original payment method.
Promotion Periods
During peak times - such as Mother's or Father's Day, Black Friday, Christmas, and Boxing Day - processing times may be slightly longer due to increased demand. We appreciate your patience during these busy periods. You will receive an email as soon as your order has been despatched, with tracking details.