General Questions
Where can I purchase Victorinox Products?
You can purchase Victorinox Products in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.
I have a question regarding one of your products
Visit our product support section:
Payment Options
What payment methods do you accept?
We offer a variety of secure and convenient payment options to suit your needs:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Afterpay
How does Afterpay work?
Pay it in 4, interest-free.
Afterpay lets you enjoy your purchase immediately and pay for it over four interest-free instalments, due every two weeks.
How to use Afterpay at checkout:
- Add eligible items to your cart (order total must be between $50 and $4,000).
- Select Afterpay as your payment method at checkout.
- Follow the prompts to log in or create an Afterpay account.
- Enter your login details and CVC to complete your purchase.
What you need to get started:
- An Australian credit or debit card
- Be over 18 years of age
- Have an Australian residential address
Once your first order is approved, you can use Afterpay for future purchases simply by logging in and confirming your payment details.
Note: Not all items may be eligible for Afterpay. Please ensure your cart meets the requirements before selecting Afterpay at checkout. We require a minimum spend of $50 in order to use AfterPay.
Got more questions?
Visit the Afterpay Help Centre for more information.
Age Verification for Queenland Orders
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
Failure to complete this verification may result in delays in processing your order. Please ensure that your billing address and name match the details on your ID. We may contact you if further information is required.
To ensure secure processing and delivery of your order, we require identity verification for all shipments to Queensland. Customers must provide one of the following valid forms of identification:
- Driver’s license
- Passport
- Government-issued ID (local or national)
The name on the ID must exactly match the name on the billing address. If a different name is used, or if a translated name appears that does not match the ID, we will be unable to verify your identity.
Please note:
Delays in verifying your ID may result in processing and delivery delays. We appreciate your understanding and cooperation in helping us maintain a secure shopping experience.