Watches Warranty 

Customers are encouraged to store their stamped warranty card or their store receipt as proof of purchase, it will be needed to demonstrate warranty coverage. The warranty only applies to products that were purchased from an authorized Victorinox retailer.
This warranty is granted to the first purchaser or the person receiving the product as a present, starting from the date of the purchase.

Our «5-Year Warranty +» covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective.

In the event of such manufacturing and material defects, Victorinox AG undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an authorized retailer, or the valid proof of purchase that states the date and model.

Shipping costs from the repair center will be covered by Victorinox AG. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:

• The battery, after one year from the purchase date; normal wear and tear (discoloration of the strap, scratches on the glass, the bezel, the bracelet or the case)
• Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents
• Damage caused by an unauthorized repair center 

If your watch is no longer under warranty, your service center will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.

Repairs under warranty must be carried out solely by an approved Victorinox service center.

Victorinox AG offers high-quality service at a reasonable price to customers with a product where the warranty period has expired. If the customer’s product is «beyond repair,» Victorinox AG will suggest alternative options. Customers are requested to contact their local service center for information on maintenance and the options for shipping their product.

All repairs will be carried out to restore the intended functionality. While repairs will be carried out professionally, Victorinox AG cannot guarantee the preservation of the original appearance.

This warranty gives the customer certain rights, including the right to file claims against the authorized retailer. Please be aware that applicable local laws may affect and change the warranty conditions.

Please contact the official distributor for Victorinox Watches in Australia, Sheldon & Hammond for further information regarding your warranty claim / official service centre.

Official Distributor
Sheldon & Hammond
24 Salisbury Road
Asquith, NSW 2077
Phone : 1800 252 624
Email : info@globalpremiumbrands.com.au

Official Service Center
Lewis Watchmakers
49 Grafton Street
Coffs Harbour, NSW 2450
Phone : +61 02 6651 1612
Email : repairs@lewiswatchmakers.com.au

North Island:
Pilbrows Watchmakers
Suite 5, 19 Tamamutu Street
Taupo 3330
Phone: +64 7 377 3550
Email: info@pilbrowswatchmaker.co.nz

South Island:
Pilbrows Watchmakers
135 Clyde Road
Burnside, Christchurch 8053
Phone: +64 3 351 1320
Email: info@pilbrowswatchmaker.co.nz