Shipping & Returns



Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.

Delivery is currently only available to Australian destinations.


At VICTORINOX Australia we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or email


VICTORINOX Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by VICTORINOX Australia are estimates only. VICTORINOX Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, VICTORINOX Australia cannot be held responsible for incorrectly entered delivery address.

To the extent permitted by law, VICTORINOX Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.


To ensure your delivery arrives before Christmas we suggest you place your order on or before Wednesday 9th December. Orders placed after the 9th but prior to 12:00pm midday on Wednesday 23rd December will still be processed and despatched by our warehouse as soon as possible. Orders received after midday on the 23rd December will not be processed until our offices reopen on Monday 4th January Please check our Store Locator to find a local retailer who may be open throughout this period.

Our office will be closed from December 22nd 2020 through to January 4th 2021.  Web enquiries will not be responded to during this time.


You can return any products to us that have been purchased on within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging.  Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to: 

Victorinox Australia Returns

Building 4, 60 Wallgrove Road

Minchinbury NSW 2770



In the unlikely event that your VICTORINOX product needs to be replaced due to it arriving damanged, please ensure that the products are safely packaged to prevent further damage and email to receive details on how to return via reply-paid via Australia Post.