Warranty for Watches
Victorinox Swiss Army watches purchased from authorised retailers are eligible for the manufacturer’s three-year limited warranty – which has been extended to five years for purchases effective January 1, 2019.
Proof of purchase
Customers are encouraged to store their stamped warranty card or their store receipt as proof of purchase, it will be needed to demonstrate warranty coverage. The warranty only applies to products that were purchased from an authorised Victorinox retailer.
This warranty is granted to the first purchaser or the person receiving the product as a present, starting from the date of the purchase.
Victorinox 5-Year Warranty +
Our 5-Year Warranty + covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective.
In the event of such manufacturing and material defects, Victorinox AG undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an authorised retailer, or the valid proof of purchase that states the date and model.
Shipping costs from the repair centre will be covered by Victorinox AG. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:
- The battery, after one year from the purchase date; normal wear and tear (discolouration of the strap, scratches on the glass, the bezel, the bracelet or the case)
- Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents
- Damage caused by an unauthorised repair centre
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates To make a warranty claim, call +61 02 6651 1612 or email repairs@lewiswatchmakers.com.au.
If your watch is no longer under warranty, your service centre will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs. Repairs under warranty must be carried out solely by an approved Victorinox service centre.
After five years
Victorinox AG offers high-quality service at a reasonable price to customers with a product where the warranty period has expired. If the customer’s product is «beyond repair,» Victorinox AG will suggest alternative options. Customers are requested to contact their local service centre for information on maintenance and the options for shipping their product.
Please contact the official distributor for Victorinox Watches in Australia, Sheldon & Hammond Pty. Ltd. for further information regarding your warranty claim / official service centre.
Official Distributor
Sheldon & Hammond Pty. Ltd.
24 Salisbury Road
Asquith NSW 2077
Phone : 1800 252 624
Email : info@globalpremiumbrands.com.au
Official Service Center
Lewis Watchmakers
49 Grafton Street
Coffs Harbour, NSW 2450
Phone : +61 02 6651 1612
Email : repairs@lewiswatchmakers.com.au
NZ Official Service Centres
North Island:
Pilbrows Watchmakers
Suite 5, 19 Tamamutu Street
Taupo 3330
Phone: +64 7 377 3550
Email: info@pilbrowswatchmaker.co.nz
South Island:
Pilbrows Watchmakers
135 Clyde Road
Burnside, Christchurch 8053
Phone: +64 3 351 1320
Email: info@pilbrowswatchmaker.co.nz