Our «5-Year Warranty +» covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective.
In the event of such manufacturing and material defects, Victorinox AG undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an authorized retailer, or the valid proof of purchase that states the date and model.
Shipping costs from the repair center will be covered by Victorinox AG. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:
- The battery, after one year from the purchase date; normal wear and tear (discoloration of the strap, scratches on the glass, the bezel, the bracelet or the case)
- Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents
- Damage caused by an unauthorized repair center
If your watch is no longer under warranty, your service center will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.
Repairs under warranty must be carried out solely by an approved Victorinox service center.